With information technology redefining operations in almost every industry, managing the "business process" has become more essential than ever. Effective business process management assures that redesigned operations deliver meaningful business value –a failure point in many IT projects– and it enables ongoing innovation long after new technology is implemented. BPM is a critical skills set for analysts who redesign the way work is performed and for managers who must assure ongoing performance improvement.
George Mason University’s Business Process Management Certificate is compatible with the Association of Business Process Management Professionals' (ABPMP) Comprehensive Body of Knowledge. Via three classroom modules, it provides tools and techniques you need to transform operations to reduce costs, slash service and/or cycle times, increase capacity and provide a better customer experience. This program also includes three optional e-learning modules that deliver traditional process improvement knowledge (Lean, Six Sigma) and cutting edge BPM techniques.