Business Process Management Boot Camp

E-mail: execinfo@gmu.edu

Phone: 703-993-2109

Fax: 703-993-2121

A 5-DAY CRITICAL SKILLS IMMERSION

December 3-7, 2018 at George Mason University - Arlington Campus

It is generally agreed a business process is a set of activities that converts inputs into an output that is of value to a customer. That’s simple enough on paper but not in real-life application.

Let’s face it, your processes are complex and the “siloed” organization that was created to manage the complexities of day-to-day operations isn’t necessarily process- or customer-oriented. As a result, conflicting priorities and perceptions impact process flow, generate hidden costs and lengthen customer response times.

That is why business process management remains vital to the success of your business and your career.

True Business Process Management (BPM) enables you to eliminate the inefficiency that is built into most cross-functional processes while simultaneously improving customer satisfaction, thereby improving business results even in a challenging business environment.

The Business Process Management Boot Camp is a five-day seminar that is compatible with the Association of Business Process Management Professionals’ (ABPMP) Comprehensive Body of Knowledge. It provides tools and techniques you need to regain and maintain a cross-functional focus that:
  • Maximizes value creation for the customer
  • Optimizes process flow to minimize waste and cycle service time
  • Sustains excellence and fosters strategic breakthroughs via innovation
  • Foster teamwork and cross-silo cooperation
The skills delivered in this seminar can be applied in manufacturing, service, health care and public sector organizations.

Seminar and instructor registered with:
ABPMP International, Association of Business Process Management Professionals
Participants will receive a Certificate of Completion with professional development credits and a Free Process Management Memory JoggerTM

DAY 1: Process Mapping & Modeling
  • Systems thinking
  • Design vs. deployment issues
  • Process Mapping
DAY 2: Process Analysis
  • Analyzing flowcharts
  • Identifying pulse points (metrics)
  • Managing variation
  • Incremental improvement
DAY 3: Process (Re-) Design
  • Customer Journey Maps
  • Innovation
  • Solution identification and evaluation
  • To-Be process documentation
DAY 4: Process Transformation
  • Change management
  • Solution deployment
  • Integration
DAY 5: Managing Business Processes
  • 7 Necessities of operational excellence
  • Building a new foundation
  • Cross-functional management models
  • Process management roles
  • BPM maturity
  • ABPMP certification
You will benefit most from this boot camp if you are a…
  • Manager who influences operational performance or customer satisfaction
  • Business Analyst or Business Process Analyst/Engineer
  • Director/Coordinator of a Continuous Improvement initiative
  • Pursuing CBPA or CBPP certification from the ABPMP
  • Human Resources professional looking to have a more strategic impact
  • Finance/Cost professional looking to find/eliminate hidden costs
  • Customer Service professional who needs to serve more customers
  • Actively involved in your organization’s performance improvement efforts
Bring this training onsite for your improvement initiatives. It will lay the groundwork for success, provide a common methodology and language as well as incorporate your business challenges, your data and your processes. Call Lee Bennett at (703) 993-4805 to discuss how you can multiply the benefits of these seminars, save money and tackle your business challenges by bringing these seminars on-site.
Bob Boehringer
Bob Boehringer is the Vice President of Process Management for Orion Development Group and the well-acclaimed author of The Process Management Memory Jogger. He has more than 25 years of experience helping professionals improve quality and productivity via the implementation of process improvement methodologies. Bob has a bachelors of science degree in mechanical engineering from Cornell University and is a member of the American Society for Quality and the Institute of Industrial Engineers.
Additional Discounts: George Mason University Alumni are eligible for a 10% discount. Group Discounts are also available to participants.

Register now through October 31 and save $500 (Early Bird Discount Course Fee: $3,295)

For additional details and information please contact:

Deirdre Ward, Project Coordinator:
dward20@gmu.edu
703-993-4805

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