Process Transformation: Improving and Innovating Performance (PMC 0106)

E-mail: execinfo@gmu.edu

Phone: 703-993-2109

Fax: 703-993-2121

There is no one-size-fits all recipe for getting better business results. It is both art and science, requiring data-driven problem solving and out-of-the-box solutions to assure sustainable success.

This seminar will arm you classic process improvement skills (SPC, Lean, Six Sigma) and creative redesign techniques (Six Hats, SCAMPER) so you are able to deliver both continuous improvement and breakthrough solutions for your organization.

  • To receive a Certificate of Completion, participants must, within 18 months, successfully complete all four core courses.
  • 100% attendance and participation are expected from participants.

  • Business process owner or manager
  • Systems or business analyst
  • Functional or project manager
  • Process improvement team leader or member
  • IT upgrade (ERP, CRM) team leader or member
  • Customer experience professional
  • Actively involved in your organization’s process improvement, customer experience, or strategy execution initiatives

  • Utilize a “toolkit” of Lean and Six Sigma tools
  • Interpret data and graphics to manage process performance
  • Identify the root causes that prevent your team from its achieving full potential
  • Think outside the "process box"
  • Devise innovative process designs based on customer needs
  • Evaluate and apply process improvement alternatives
  • Develop results-oriented process improvement solutions
  • Deliver more value to current and future customers
Please click here for a list of our instructors.

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