Process Modeling is the essential foundation for every performance improvement and technology innovation project. It is a simple yet powerful method of looking beyond functional activities and rediscovering your core work processes. Process maps and models enable you to peel away the complexity of your organizational structure (and internal politics) and focus on the processes that are truly the heart of your business. Armed with a thorough understanding of the inputs, outputs and interrelationships of each process, you and your organization can:
- Design "should be" processes that streamline operations and eliminate non-value-activities that must never be automated;
- Craft "could be" processes that leverage technology to enable dramatic performance breakthroughs.
Properly used, process modeling and redesign can change your entire approach to business process management...and greatly reduce the cost of your operations by eliminating as much as 50% of the steps in most processes as well as the root causes of systemic quality problems.