Refund Policy

We recognize you may occasionally need to cancel your registration. If you wish to receive a refund or credit toward a future Mason Executive and Professional Education course, we must receive your cancellation request, in writing, no less than five business days prior to the course start date. All course registration cancellations are subject to a non-refundable $125.00 administrative fee.

Students who cancel five business days or more before the published start date of a course will receive a full refund of tuition paid less the administrative fee. Cancellation requests received four or fewer business days before the published course start date forfeit the entire course registration fee. Registration fee credits must be used within one year.

If you have requested a cancellation and are entitled to a refund, please note it may take severalweeks to process based on your method of payment. Checks may take up to 6 weeks since refunds are processed through the Commonwealth of Virginia. Payments will be refunded to theperson/company that issued the original check to GMU. Processing refunds to debit or credit cards will vary based on your financial institution and may take several weeks. A $50 fee will be assessedfor returned/insufficient funds checks.

Executive and Professional Education reserves the right to cancel any program, in which case, a full refund of fees or a transfer will be offered.

Transfer Policy

Transfer requests must be made, in writing, no less than five business days prior to the course start date. Unfortunately, if we do not receive your request at least 5 business days prior to your course start date, there will be a $125 fee assessed to the transfer. Please note the first transfer request, if received fiveor more business days prior to the course start date, is at no charge to the student. Each subsequent transfer will be assessed a $125 fee. Please note, students will not receive a transfer if a transfer request is received on or after the start date of a course. Transfer requests received on or after the start date of a course forfeit the entire course registration fee.

Refund or transfer requests can be emailed, mailed or faxed to:
execreg@gmu.edu Executive and Professional Education, 3351 Fairfax Dr, Suite 448, MS 2G2, Arlington,VA 22201. Fax: 703-993- 2121

Financial Good Standing

Financial good standing, and a university record clear of holds, are required for students to receive services. Services, including but not limited to, transcript issuance, certificate release, and course registration will not be provided to students with a financial balance due or a hold of any kind on their record. Holds are based on oustanding obligations and my be financial.

FERPA Notice

The Family Educational Rights and Privacy Act of 1974 (FERPA) is a federal law that governs the educational records of eligible students. It grants students continuous access to their educational records upon request, allows students to amend their records if they feel they are inaccurate, and restricts how and when their educational records can be disclosed. All students at Mason control access to all of their educational records and must give consent before that information is disclosed to any third party (including parents, spouses, employers, etc). Please note that Mason does not disclose non-directory information unless the student has signed a consent form or the disclosure meets a qualified exception under FERPA.

Weather & Emergency Cancellations

In the event of inclement weather, students are encouraged to confirm in advance whether class will meet as scheduled. It is Executive and Professional Education's policy to follow the George Mason University inclement weather policy, regardless of where your class is held.

Please call the Executive and Professional Education office at 703-993-2109 for specific instructions. Then, call George Mason's 24- hour Information Line at 703-993-1000 or visit www.gmu.edu for up-to-date school cancellations or delays. Please note that if the University is closed, the Information Line will indicate whether all classes are cancelled at the beginning of the message, otherwise the usual greeting is in place. In the event George Mason closes, your class will be re-scheduled and you will be notified of the rescheduled date(s) and time(s).

Change of Mailing Address

Please contact Executive and Professional Education if you move or change jobs, so you will receive mailings in a timely manner.

Additional Policies

Click here for additional policies

For Leadership Coaching for Organizational Well-Being policies and procedures click here.

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