Refund and Cancellation Policy
We recognize you may occasionally need to cancel your registration. If you wish to receive a refund or credit toward a future course, we must receive your cancellation request in your student portal, no less than five business days prior to the course start date. All course registration cancellations are subject to a non-refundable $125.00 administrative fee. Cancellation requests received four or fewer business days before the published course start date, forfeit the entire course registration fee.
If you have requested a cancellation and are entitled to a refund, please note, refunds for check payments may take up to six weeks, or longer, as refunds are processed through the Commonwealth of Virginia. Payments will be refunded to the person or company that issued the original check to George Mason University. Refunds for credit card payments will be made only to the credit card used for the original payment. Processing time will vary based on your financial institution.
Please note that additional refund restrictions may apply based on the unique nature of certain seminars, courses, or certificate programs. Please see the individual seminar, course, and certificate program pages for information about additional refund elements. For Leadership Coaching for Organizational Well-Being policies and procedures click here.
Executive and Professional Education reserves the right to cancel any program, in which case, a full refund of fees or a transfer will be offered.
Transfer requests must be made in your student portal, no less than five business days prior to the individual course start date. Each student’s first transfer request, if received five or more business days prior to the course start date, is at no charge to the student. Any subsequent transfer, for any course, will be assessed a $125 fee.
Please note, students will not receive a transfer, if a transfer request is received on or after the start date of a course. Transfer requests received on or after the start date of a course forfeit the entire course registration fee.
Please note that additional fees may apply based on the unique nature of certain seminars, courses, or certificate programs. Please see the individual seminar, course, and certificate program pages for information about additional transfer fees.
Registration fee credits must be used within one year.
Financial Good Standing
Financial good standing, and a university record clear of holds, are required for students to receive services. Services, including but not limited to, transcript issuance, certificate release, and course registration will not be provided to students with a financial balance due or a hold of any kind on their record. Holds are based on oustanding obligations and my be financial.
The Family Educational Rights and Privacy Act of 1974 (FERPA) is a federal law that governs the educational records of eligible students. It grants students continuous access to their educational records upon request, allows students to amend their records if they feel they are inaccurate, and restricts how and when their educational records can be disclosed. All students at Mason control access to all of their educational records and must give consent before that information is disclosed to any third party (including parents, spouses, employers, etc). Please note that Mason does not disclose non-directory information unless the student has signed a consent form or the disclosure meets a qualified exception under FERPA.
Weather & Emergency Cancellations
In the event of inclement weather, students are encouraged to confirm in advance whether class will meet as scheduled. It is Executive and Professional Education's policy to follow the George Mason University inclement weather policy, regardless of where your class is held.
Please call the Executive and Professional Education office at 703-993-2109 for specific instructions. Then, call George Mason's 24- hour Information Line at 703-993-1000 or visit www.gmu.edu for up-to-date school cancellations or delays. Please note that if the University is closed, the Information Line will indicate whether all classes are cancelled at the beginning of the message, otherwise the usual greeting is in place. In the event George Mason closes, your class will be re-scheduled and you will be notified of the rescheduled date(s) and time(s).
Change of Mailing Address
Please contact Executive and Professional Education if you move or change jobs, so you will receive mailings in a timely manner.