Negotiation and Conflict Resolution (PMP 0407)


Phone: 703-993-2109

Fax: 703-993-2121

Negotiation and conflict resolution are integral parts of daily life and working with people. Project managers need the skill to handle people problems before they affect performance whether the problems are within the team or with clients, customers, and stakeholders. This course covers the foundations of negotiation, negotiation strategy including planning and framing, how to recognize and prepare for the phases of a negotiation, and how cultural differences are increasingly playing a role in the global economy. Another aspect of working with people is how to deal with the inevitable conflicts that may arise. Project managers and program managers are called upon to resolve conflicts not only within their teams but also with clients, customers, and other stakeholders. This course will also cover constructive and destructive conflict, conflict resolution styles, and various approaches to conflict resolution.

PMI, PMP, PMBOK, and the PMI Registered Education Provider logo are registered marks of the Project Management Institute, Inc.
Topics covered include:

  • Pitfalls of negotiation as an event
  • Overview of Rational Negotiation Process
  • Negotiating: strategizing, framing, and planning
  • An integrated four-step process
  • Distributed negotiations
  • Integrative negotiations
  • Perception, cognition, and communication
  • Finding and using negotiation leverage
  • Ethics in negotiation
  • Global negotiations
  • Managing difficult negotiations
  • Negotiation mistakes
  • Example negotiations
  • Conflict and cohesion in groups
  • Functions and dysfunctions of conflict
  • Approaches to conflict management
  • The 4Rs Method
100% attendance and participation are expected from participants.
George Mason University is a PMI® Global Registered Education Provider.

PDU Credits:
  • Four-day courses are recommended for 28 PDUs
  • Three-day courses are recommended for 21 PDUs
  • Two-day courses are recommended for 14 PDUs
  • One-day courses are recommended for 7 PDUs
PMI- Project Management Institute- Registered Education Provider
This program is approved for 13 general re-certification credit hours.

"The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit."

PHR-SPHR-GPHR Approved Provider- HRCI
No Prerequisites or Advanced Preparation Required. Level: Intermediate

Managers and mid-level professionals who are faced with increasing pressures to improve organizational performance should take this course. This course is also intended for individuals who aspire to be project managers and recently assigned project managers. For existing managers, the course provides a refresher course on the state-of-the-art of project management. Course participants should have had some exposure to project management processes and techniques.
Please click here for a list of our instructors.
"All people managers in a company should take this course."

"[T]he information can help anyone in every aspect of life."

"Excellent course, the skills are applicable in any situation."

"Very good class. The instructor delivered the material in a practical way."

"Excellent job! I thoroughly enjoyed this class."

"Great balance of theory and practice highly recommended!"

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